Intuitiveness in Web Sites and Its Impacts on the Digital Exclusion of Vulnerable Groups
Keywords:
Usability, Accessibility, Digital InclusionAbstract
The internet is essential in everyday life, but unintuitive and inaccessible interfaces can make its use difficult and contribute to digital exclusion. This work analyzes how usability and accessibility issues affect vulnerable groups, such as older adults, people with disabilities, and individuals with low digital literacy. Through a literature review and analysis of web interfaces, it seeks to understand how design can facilitate or hinder access to services and information, highlighting the importance of more intuitive, accessible, and inclusive websites. Based on this foundation, two interfaces of animal adoption systems were compared with 30 participants, who performed tasks to evaluate their intuitiveness and ease of use. The results showed that the more intuitive interface facilitated task completion, while the less intuitive one presented greater difficulties. The findings reinforce the importance of usability and accessibility in the development of more inclusive digital interfaces.
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Copyright (c) 2026 Fernanda Preuss Montagnole, Ayslan Trevizan Possebom (Autor)
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